I Trust eBay

This was an article I wrote for Practical eCommerce and I am cleaning up some of my posts over there, and saving them here.

Trust that eBay is: Basically Good!


Status: Published at Practical eCommerce
Publish Date: February 07, 2008
Blog: By Merchants, For Merchants
Tags: eBay

I Trust eBay!

And no, they didn’t throw me a cookie to say that! eBay has paid my bills for the last ten years and I trust them to make the right decisions. I know it takes a team to brainstorm ideas, decisions are not put into play over night. I have the confidence that eBay has “Me” and “You” in their best interest. They will do what is best for all of us as a community. Trying to keep the peace in eBay land as well as get the bills paid is not an easy job and I don’t envy any of them. I’m sure all of these decisions eBay has made has been a long journey for all involved. It could not have been easy with the anticipation of wondering how the public was going to react to all of these changes either. Over the years there have been numerous types of reactions to the changes at ebay. Many members storm off in a fit with threats to move to another so called “auction land!” We all wave good bye to them wishing them only the best and yet knowing deep down, they will be back. And yes, you all know who you are and you did come back because no other site can even compare.

I heard Meg say last month eBay had 80 million people log on! Eighty Million people in 30 days! Now where in the world can you get traffic like that?

Already the petitions have started, the anti-eBay groups have begun and the official Ban eBay day is in place.

What in the world is that all about? We have a war going on and political issues taking place and people are having the time and energy to “protest” and virtually “picket” the internet highways against eBay?

I’d like to remind my students and my fellow eBayer’s that eBay is not the enemy! Don’t get all worked up and fall prey to the drama going on around you. Carry on, “business” as usual. Let the eBay executives do their jobs so that we all can do ours. Change is good!

And keep in mind that eBay is human too. If mistakes are going to be made, trust in the system for they will be adjusted as needed. No plan is picture perfect and we are all learning together as we go along. Some will fail and give-up while others will fail and learn more because of that failure and work even harder to succeed.

eBay has had ups and downs over the years and they are an unstoppable powerhouse.

I had the honor to tour eBay and PayPal headquarters last year. I Trust eBay!

And no, they didn’t throw me a cookie to say that! eBay has paid my bills for the last ten years and I trust them to make the right decisions. I know it takes a team to brainstorm ideas, decisions are not put into play over night. I have the confidence that eBay has “Me” and “You” in their best interest. They will do what is best for all of us as a community. Trying to keep the peace in eBay land as well as get the bills paid is not an easy job and I don’t envy any of them. I’m sure all of these decisions eBay has made has been a long journey for all involved. It could not have been easy with the anticipation of wondering how the public was going to react to all of these changes either. Over the years there have been numerous types of reactions to the changes at ebay. Many members storm off in a fit with threats to move to another so called “auction land!” We all wave good bye to them wishing them only the best and yet knowing deep down, they will be back. And yes, you all know who you are and you did come back because no other site can even compare.

I heard Meg say last month eBay had 80 million people log on! Eighty Million people in 30 days! Now where in the world can you get traffic like that?

Already the petitions have started, the anti-eBay groups have begun and the official Ban eBay day is in place.

What in the world is that all about? We have a war going on and political issues taking place and people are having the time and energy to “protest” and virtually “picket” the internet highways against eBay?

I’d like to remind my students and my fellow eBayer’s that eBay is not the enemy! Don’t get all worked up and fall prey to the drama going on around you. Carry on, “business” as usual. Let the eBay executives do their jobs so that we all can do ours. Change is good!

And keep in mind that eBay is human too. If mistakes are going to be made, trust in the system for they will be adjusted as needed. No plan is picture perfect and we are all learning together as we go along. Some will fail and give-up while others will fail and learn more because of that failure and work even harder to succeed.

eBay has had ups and downs over the years and they are an unstoppable powerhouse.

I had the honor to tour eBay and PayPal headquarters last year. I have seen firsthand the dedication and enthusiasm of the staff. “People are basically good” is a motto Mr. Omidyar and the founding eBay team believed in.

That motto works both ways: For the sellers and buyers to trust each other as well as for all of us together to Trust that eBay too, is basically good!